Things that Don't Make Sense

Our town's recycling truck is the beat up 20+ year old monstrosity that spews smoke every time the driver hits the gas. He hits it hard every 20 feet.

I'm sure the value of recycling outweighs the impact of this monster, but it's just plain stupid.

Good Customer Service Still Happens!

I got an email today from Netflix saying that my next DvD isn't available at a local center, but is shipping from another part of the country. Bummer right? I won't have a new DvD for days. Except, Netflix took care of that issue. They added a 4th DvD from my queue that will certainly arrive tomorrow.

I bet this was all automated. It's still great.

Too often I've seen companies fail their customer when things go wrong because they do not have effective measures for dealing with problems. Customer service doesn't have to mean that someone has to go out of their way. Good customer service means that a company has a system in place to provide good service to customers.

This is a very simple example of the right way to do business. Take care of your customer before they even ask. It's the kind of little thing that keeps me as a customer & makes me tell my friends about a business. It's true for a local store as it is for an online shop.

NBA League Pass for Broadband

Until November 3rd, the NBA is offering free access to it's online streaming service. I'm hoping the service blows me away so I can ask for it for my birthday. Then I can watch the Sixers (and several other teams) this season.

Check out the service at NBA League Pass Broadband.

Note: Go Phillies! What a great game 1!!!

Awesome Nod to Firefly

Dear Firefly/Nathan Fillion Fans,

Goto Hulu immediately and watch the opening sequence of this week's "Halloween" episode of Castle. You will not be disappointed.

If you don't watch Castle, why the F#^$% not?

RSS or Visit the Page?

Today, Gamer Geek and I were reminded why visiting a website is still important. XKCD, a favorite webcomic of ours, redesigned the entire page to look like an old-school Geocities website...complete w/ under construction signs & broken links. If you've been on the web long enough, you've seen these pages (heck, you're probably had one of these pages. I know I did!)

RSS is great for reading blogs & news, but you can miss out on the creativity of a site. There's also been a long debate that RSS kills the very sites you're reading. Why? By not going to the site, you cause them traffic but fail to bring them ad revenue or ever buy their stuff. I'm not going to debate this point, I'm just mentioning it.

BTW: Just RSS my blogs. I don't care!

Browser War

Something interesting happened this week. (Maybe sooner, but I only noticed it last night.) Netflix stopped requiring Internet Explorer to operate it's "Watch Instantly" online service. This is a significant thing for me. It means that I can stop using 2 to 3 different internet browsers. Frankly, it means I'll be finally moving (almost) exclusively to Google Chrome.

Before today, I've been alternating between Chrome & Firefox for my routine browsing then swapping to Internet Explorer for Netflix. I've been a big supporter of Firefox, but Chrome feels so amazingly fast in comparison. My unscientific stop-watch tests support this theory. On average, new browser sessions load twice as fast on Chrome over Firefox. Internet Explorer seems to taken it's place in the middle of the pack. It also feels more stable than either FF or IF. This again, may be subjective.

What about other Browsers like Safari & Opera? Mostly, I don't use them because neither seem to offer any additional benefits for swapping. Safari's bookmark management is really convoluted and when I first tried it there were some security holes. I'm sure they've been plugged, but there's been no reason to go back. My experience with Opera was fine, but there wasn't anything eye-catching enough for me to keep using it over Chrome or Firefox.

I'll keep watching for a reason to return to Firefox. I miss Foxmarks (great multi-computer bookmark sync) and No Scripts (which lets you manage the scripts on pages you visit. Great for visiting new sites.) Sadly, neither of these add-ons are enough for me to stick with Firefox.

The good news, IMHO, is that all browsers seem more secure and reliable than they were a few years ago. I think this is the value of competition. I used to worry about family and friends using Internet Explorer. Microsoft seems to have stepped up their game with IE8. I think this is a direct result of the pressure from Mozilla & Google.

This means, I no longer care which browser people choose. They're all good. Just keep your applications up to date, run a good spyware scanner, & clear your browser cashe on a regular basis.